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Shipping Information
Return Policy
Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at:
Email: support@oneza.co.za
Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa
By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy.
Meta AI response: Shipping and Return Policy Shipping Information Shipping Times: Your order will typically ship within 3-5 business days after payment confirmation. Delivery times vary between 7-30 working days, depending on your location. We strive to deliver your order as quickly as possible, but please allow the specified timeframe for shipping. Return Policy Eligibility: You can return products within 60 days of delivery. To be eligible for a return, products must be in their original condition with all packaging, tags, and accessories included. Return Process: Please contact us at support@oneza.co.za to initiate the return process. We will provide further instructions on how to proceed with the return. Refund Amount: The refund amount will be the purchase price of the product(s) minus any shipping costs, unless the product is defective or was sent in error. In cases where the product is defective or was sent in error, we will provide a full refund, including shipping costs. Refund Method: Refunds will be made to the original payment method. If you paid by direct EFT, the refund will be made to the bank account from which the payment was made, unless otherwise agreed upon. Refund Processing: Refunds will be processed within 5-10 business days after receiving returned products. You will be notified via email once the refund is processed. Contact Us If you have any questions or concerns about our shipping and return policy, please contact us at: Email: support@oneza.co.za Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy.
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Shipping and Return Policy
Shipping Information
Return Policy
Special Cases
Frequently Asked Questions
Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at:
Email: support@oneza.co.za
Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa
By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy. We strive to provide clear and transparent shipping and return processes to ensure a smooth shopping experience.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
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