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Shipping Information

• Shipping Times: Your order will typically ship within 3-5 business days after payment confirmation. Delivery times vary between 7-30 working days, depending on your location.
• We strive to deliver your order as quickly as possible, but please allow the specified timeframe for shipping.

Return Policy

• Eligibility: You can return products within 60 days of delivery. To be eligible for a return, products must be in their original condition with all packaging, tags, and accessories included.
• Return Process: Please contact us at support@oneza.co.za to initiate the return process. We will provide further instructions on how to proceed with the return.
• Refund Amount: The refund amount will be the purchase price of the product(s) minus any shipping costs, unless the product is defective or was sent in error. In cases where the product is defective or was sent in error, we will provide a full refund, including shipping costs.
• Refund Method: Refunds will be made to the original payment method. If you paid by direct EFT, the refund will be made to the bank account from which the payment was made, unless otherwise agreed upon.
• Refund Processing: Refunds will be processed within 5-10 business days after receiving returned products. You will be notified via email once the refund is processed.

Contact Us

If you have any questions or concerns about our shipping and return policy, please contact us at:
Email: support@oneza.co.za
Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa

By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy.

Meta AI response: Shipping and Return Policy Shipping Information Shipping Times: Your order will typically ship within 3-5 business days after payment confirmation. Delivery times vary between 7-30 working days, depending on your location. We strive to deliver your order as quickly as possible, but please allow the specified timeframe for shipping. Return Policy Eligibility: You can return products within 60 days of delivery. To be eligible for a return, products must be in their original condition with all packaging, tags, and accessories included. Return Process: Please contact us at support@oneza.co.za to initiate the return process. We will provide further instructions on how to proceed with the return. Refund Amount: The refund amount will be the purchase price of the product(s) minus any shipping costs, unless the product is defective or was sent in error. In cases where the product is defective or was sent in error, we will provide a full refund, including shipping costs. Refund Method: Refunds will be made to the original payment method. If you paid by direct EFT, the refund will be made to the bank account from which the payment was made, unless otherwise agreed upon. Refund Processing: Refunds will be processed within 5-10 business days after receiving returned products. You will be notified via email once the refund is processed. Contact Us If you have any questions or concerns about our shipping and return policy, please contact us at: Email: support@oneza.co.za Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy.

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Shipping and Return Policy

Shipping Information

• Order Processing: Your order will typically be processed within 3-5 business days after payment confirmation. During this time, your order will be prepared for shipping, and you will receive an email with tracking information.
• Shipping Times: Delivery times vary between 7-30 working days, depending on your location. Please allow the specified timeframe for shipping, as delivery times may be affected by factors such as distance, weather conditions, and customs clearance.
• Shipping Method: We use a reliable courier service to ensure that your order is delivered safely and efficiently. You will receive tracking information via email once your order has shipped.
• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. You can expect to pay [insert shipping cost calculation] for standard shipping. Expedited shipping options are available at an additional cost.

Return Policy

• Eligibility: You can return products within 60 days of delivery. To be eligible for a return, products must be in their original condition with all packaging, tags, and accessories included. Products that have been used, damaged, or show signs of wear may not be accepted for return.
• Return Process: To initiate the return process, please contact us at support@oneza.co.za with your order number and reason for return. We will provide further instructions on how to proceed with the return, including the return address and any additional documentation required.
• Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or was sent in error. In these cases, we will provide a prepaid return shipping label.
• Refund Amount: The refund amount will be the purchase price of the product(s) minus any shipping costs, unless the product is defective or was sent in error. In cases where the product is defective or was sent in error, we will provide a full refund, including shipping costs.
• Refund Method: Refunds will be made to the original payment method. If you paid by direct EFT, the refund will be made to the bank account from which the payment was made, unless otherwise agreed upon.
• Refund Processing: Refunds will be processed within 5-10 business days after receiving returned products. You will be notified via email once the refund is processed.

Special Cases

• Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us immediately. We will provide a replacement or full refund, including shipping costs, once the issue is verified.
• Cancellation: Orders can be canceled before shipping. Once an order has shipped, it cannot be canceled, but it can be returned in accordance with our Returns Policy. Please contact us at support@oneza.co.za to initiate the cancellation or return process.

Frequently Asked Questions

• Q: How long does shipping take?
  A: Shipping times vary between 7-30 working days, depending on your location.
• Q: Can I return a product if I change my mind?
  A: Yes, you can return products within 60 days of delivery, as long as they are in their original condition with all packaging, tags, and accessories included.
• Q: How do I initiate the return process?
  A: Please contact us at support@oneza.co.za with your order number and reason for return, and we will provide further instructions.

Contact Us

If you have any questions or concerns about our shipping and return policy, please contact us at:
Email: support@oneza.co.za
Office Address: 93 Elsecar st, Johannesburg, Gauteng 2161, South Africa

By placing an order or using our services, you acknowledge that you have read and understood our shipping and return policy. We strive to provide clear and transparent shipping and return processes to ensure a smooth shopping experience.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.